Who We Are

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Frequently Asked Questions

Commonly asked questions can be found below.

What is iSysmart?

iSysmart is the leading technology provider of Smart Home services. iSysmart is one of the most innovative home automation companies in North America. We want to help our customers build an easy-to-use and affordable home/business automation system. Our goal is to create a seamless experience where each of our products works with the technology you already have to enhance security, increase energy efficiency, and simplify your life.

What are automatons?

Automations run your home automatically. Examples include: Turning off lights when no motion is detected in an empty room, sounding an alarm if a window opens unexpectedly, sending an alert if water is detected in the basement, and many more. If you can imagine it, you can probably automate it.

What can I do with iSysmart?

• Turn off your water automatically if a leak is detected in your house.
• Create automations to turn on fans or dehumidifiers/humidifiers when a certain temperature or humidity point is reached.
• Record a video clip of the front porch whenever the doorbell is rung or the front door opens.
• When motion is detected in the kids playroom, set an automation to turn on the light. Then, when motion clears, turn off the light.
• Monitor the temperature in areas of the house where a thermostat doesn’t exist such as bedrooms, basements and second floors.
• Remote control of lights, locks, thermostats & more
• Peace of mind, knowing that your home or business is safe & secure
• Conserve energy automatically while away from home or business
• Create customized experiences around your lifestyle

How do I get a system? Can I buy a system from iSysmart directly?

Yes, and we’d be happy to help you find one of our Authorized Dealers who can install an iSysmart System for you!
Please contact us.our agent will contact you in one business day.

How are your systems monitored?

Unlike traditional systems that typically only alerted you if the alarm went off, iSysmart systems monitor the activity across your home’s sensors 24/7, whether your system is armed or not. This means your system can be useful in emergency and non-emergency events.
All the signals from the system are sent over iSysmart’s secure connection for fast and reliable communication.
Alerts are processed by iSysmart and sent out based on the rules that you define. For example, you may choose to get an alert when the front door opens.

What does a system cost?

iSysmart is sold as a smart home system and is included in your security service. Security ,monitoring controlling are typically sold with a upfront cost and an ongoing monthly service fee similar to a cell phone. A system costs may vary and it depends on your needs and dream .$14.99 – $39.99 per month, depending on the size of your home and the devices and services you choose to include.
An interactive security system is usually less expensive than your monthly cable subscription or cell phone bill.
We recommend that you talk with Authorized iSysmart Dealers in your area to discuss your options and find the solution and offer that will work best for you.

How much is the monthly fee?

An active iSysmart subscription costs from $14.99 to $39.99/month.

What is included in the monthly fee?

• The ability to add hundreds of devices to personalize your iSysmart system
• Remote control and access to all devices on your iSysmart account
• Numerous types of custom and default alerts to always be aware of critical events
• Easy-to-create automatons that make your devices work together and on your schedule
• Easy system expansion as your needs grow and change
• providing mobile users per account
• Feature updates
• support

How many devices can I add to my system?

You can add as many as you want .we can expand it easy based on your needs and connect many of iSysmart WiFi cameras, , making the system easy to expand as your needs change.

How many houses can I have on one account?

There is no practical limit to the number of homes that can be on your account. Some customers with multiple rental and vacation properties have more than 50 homes on a single account. (Note that each home is subject to the monthly subscription.)

Is there a contract or cancellation fee?

No. We want you to have choices and flexibility. That’s why there are no cancellation fees or long-term contracts. You can cancel at any time. Note, after cancellation all of the products you purchased will still work in your home—you just won’t be able to access them online from your smartphone or tablet.

Why should I pick iSysmart over free services?

• No service can operate for free. Other services might use higher hardware fees, advertising, data selling, or other options instead of monthly fees.
• iSysmart is proud to offer a complete system with no hidden fees and no contracts. And as always, our personal support is available when you need us.

What are my installation options?

All iSysmart systems are professionally configured and monitored. Our network of providers offer a choice of installation options from self-installation to full service professional installation.
We strongly recommend that you use our full service installation which is not expensive .

I have an existing security system, can I upgrade it to iSysmart using existing equipment?

We do not support any existing home security systems .We use encryption key that can be accepted only in our sensors. Our modern platform ,Wireless sensor and communication technology make it very simple to install and there is no need to open walls or run wires.

What mobile platforms do you support?

Currently iSysmart supports iOS and Android mobile.

How do I download the iSysmart app?

Download the app for free from the iTunes App Store or Google Play.

How can I access and control my system?

You can use your mobile app from anywhere with an internet connection.

Do you support Windows or Blackberry?

No. We currently support Android mobile and iOS.

Do you support tablets?

Yes,we do support tablet as well

Can I have multiple users on my iSysmart account or give access to my products?

Yes. You can give access to specific products to other users. You determine who has access and which products they can access. As the master account user, you can add, edit, or remove their access at any time. If you delete the product from your account, the other users will lose access to it as well.

What happens if my power goes out?

The iSysmart Controller requires power and Internet to connect you and your smart products. If you lose connection to the internet, you will still be able to manually control your products but you will not be able to control them via the iSysmart App. Once the internet connection is restored, your iSysmart controller and compatible products will reconnect automatically.

What happens if my internet drops connection?

The iSysmart Controller requires power and Internet to connect you and your smart products. If you lose connection to the internet, you will still be able to manually control your products but you will not be able to control them via the iSysmart App. Once the internet connection is restored, your iSysmart controller and compatible products will reconnect automatically.
In the case of door locks, they use batteries to operate so you can always access the lock manually with your user code or with a key.

Will iSysmart work with HomeKit?

We are continually working to add new products and features that you’ll love. We want to bring all the best brands and technologies together to give you the most flexibility and control. While Home Kit has a lot of potential to help iSysmart bring even more products together, it is still very early. We’ll continue to monitor the progress and keep you updated along the way.

I’m an existing customer, how do I get my username and password for my account?

If you forgot your login information, visit Click here to retrieve it.
If you haven’t received a login name or password, they will be provided by your authorized iSysmart dealer. If you are unsure of how to reach your dealer, contact us online or call us at 202-888-6677 and we’ll be happy to help you!
I’m an existing customer, who do I contact to have my system serviced?
The quickest way to get service for your system is, you can contact us online then using ticketing system, call us at 202-888-6677 or email support@iSysmart.com and we’ll be happy to help you.

What measures do you take to keep iSysmart secure?

iSysmart takes its users’ privacy and data security very seriously, and we regularly examine our practices to ensure that they exceed industry standards. iSysmart adopts security measures that include certificate , encryption, two-factor authentication for all system administrators, and regular security audits. We also encourage our customers to secure their wireless networks and adopt strong passwords.

How secure are the products in the iSysmart ecosystem?

iSysmart is constantly working with the top security researchers around the world and our partners to improve the security of our devices and the devices we connect with. Making our products more secure is not a one-time event. It’s a process that we are committed to continually improving.

How can I ensure my products are secure and up to date?

iSysmart is constantly testing and auditing the security of our platform. We make frequent updates to the app and the
Controller to ensure you have the latest security. We’ll alert you in the app when an update is needed. For critical updates, we may push the update automatically so you don’t have to worry about it.

How can I help protect my home network?

iSysmart works to make security a priority, but there are also things you can do at home to help secure your home network and smart products.
• Always update your smart products when new software and firmware are available.
It is important to always keep the software on your connected products up to date. These updates not only give you new features, but help keep your products secure.
• Use strong passwords for your connected products.
Make sure the password for your Wi-Fi network ,camera and your iSysmart account are at least 16 characters and contains uppercase and lowercase letters, numbers, and symbols. This suggestion applies to any passwords you create for other accounts.
• Use unique passwords for each account.
Passwords should not be reused for multiple accounts (iSysmart, gmail, etc.). This ensures that the impact of one account getting compromised will not affect the others.
• Utilize the “guest network” feature on your wireless router.
If friends or family request access to your wireless network while they visit, use your router’s guest network feature instead of giving them access to the network that connects all of your smart products. While access to that network will not grant them access to your connected home, it keeps your network more protected.
• Make sure your wireless network is secured with a modern security encryption like WPA2-PSK.
WPA2-PSK is the modern standard for network security and replaces the depreciated, and proven insecure, WEP encryption. Unfortunately, some routers are still installed with WEP as the default security scheme. WEP networks can often be identified by the network password; if your password is exactly 10 or 26 characters long and only contains hexadecimal characters (0-9 and a-f) it is likely your network is configured with WEP security. For security purposes, a, you should convert your network security to WPA2-PSK. Refer to your router’s instruction manual for details on how to do this.

Can I connect my analog cameras to iSysmart?

Please check with our team and they will provide you either camera or information to get a right camera and view live video from them at any time on your mobile device! You can also use the connection with the security system and sensors to trigger smart recordings to capture important activity around the house, like kids coming home or packages being delivered.

What kinds of video cameras does iSysmart offer?

iSysmart works with indoor and outdoor, wired and wireless, and fixed and panning cameras, all of which can send live video and recorded clips right to your phone, local camera storage or even on the cloud.
iSysmart has several ways to integrate cameras into the iSysmart service. The great news is that they all get intelligent clip capture, instant video alerts, anytime mobile access and real-time streaming. iSysmart offers cameras with wireless connectivity, indoor or outdoor capability, and HD quality recording. Pan/tilt and night vision options are available. Analog cameras can be connected through an iSysmart video server; iSysmart offers a range of indoor and outdoor cameras. Your dealer can help you determine the camera that’s right for you.

I heard that iSysmart can control Garage Doors? How do I know if it will work with mine?

Virtually any garage door operator can be connected with iSysmart.

I have some other brand lights switch and shades in my home. Can I use those with iSysmart?

No, You have to use iSysmart lights switch products. iSysmart to enable you to turn lights on and off, raise and lower shades, or set up rules to operate them automatically. Even raise the blinds and flash your lights in case of a break-in!

Can I access iSysmart through my phone?

Yes, You can access your system through your smartphone, tablet.

How do I know if a device I already own works with iSysmart?

Please call or email to support to see if your product is compatible with iSysmart.

Do I need technical knowledge to set up my system?

You do not need to be a technology expert to set up and use iSysmart. We’ll walk you through each step. Our goal is to make smart home control simple for everyone.

Is iSysmart secure?

To ensure security, iSysmart continually uses the latest tests and tools. iSysmart communications are fully encrypted with AES128 encryption standards similar to online banking.

What technology does iSysmart use?

iSysmart uses several wireless technologies to support our smart products. We primarily use ZigBee , Wi-Fi and IR.

Are your cameras battery operated?

All cameras (including wireless cameras) must be plugged into power.

Do all cameras provide Motion Detection and Night Vision?

Some cameras have these features, but not all.
Note that camera models and features do change over time.
Please review the features for each camera to find the model that fits your application.

Do any cameras provide Pan/Tilt/Zoom?

Yes. Please review the features for each camera to find the model that fits your application.

Do I need a iSysmart Controller for the camera to work?

A iSysmart Controller is required for use of the camera. The camera is a Wi-Fi device and will connect directly to your router. (Note: A Controller is required to control the camera from iSysmart app and bind it to ZigBee devices such as locks and sensors.)

Do your cameras have a microphone and speaker option?

Yes, they do.

Do your cameras provide continuous video streaming?

Yes, They do. You can monitor or record the event on your local storage(phone). They can be set for continuous streaming.

What is the temperature range for the Outdoor Camera?

Please see the specifications for each camera for ratings.

Where is video stored?

Camera video either be saved in the cloud (iSysmart servers) or local storage for example on your smartphone. Saved videos can be downloaded to your local computer.

What are these light switches used for?

• You can easily turn on/off your light from anywhere
• Lighting controls allow you to easily automate lighting in your home with iSysmart.
For example, schedule lights to turn on at sunset and off at sunrise.
Or use with a motion detector to turn on the hallway light when motion is detected at night.

What is the difference between Appliance and Dimmer light switches?

• Appliance modules can be turned on/off only; no dimming. Use appliance modules to control small appliances, electronics, or non-dimmable bulbs.
• Dimmer modules have an outlet which can be controlled from 0-100%. Use only with bulbs that are designed for dimming.
• Both modules can be fully controlled and automated using iSysmart.

Will they work with any type of light?

Appliance modules will control any type of light bulb. Dimmer modules will only work with bulbs that are rated to support dimming. Incandescent lights support dimming. For CFL and LED bulbs, consult your bulb’s information sheet or customer support to verify dimming.

Is the Controller battery powered?

No. The Controller must be powered for normal operation.

Is the Controller wireless? (Wireless connection to the router)?

The iSysmart Controller must be connected to the router with an Ethernet cable.

What happens when the power or internet goes out?

• If your power goes out, the iSysmart Controller will not be able to communicate with the iSysmart-enabled devices in your home, so you won’t be able to remotely control the system until power is reinstated. There is no compromise to security when the power in your house is interrupted—all the security devices stay in their current state, you just cannot remotely access them. Additionally, your system will maintain all of the settings previously programmed into the account so nothing will have to be reprogrammed once power returns.
• Special note for Locks: Keypad locks with iSysmart function on standard, everyday batteries so you can operate them even if your home’s power/internet goes out. The “always active” codes are stored in the lock and can be used even if the power is out. The iSysmart apps show the battery status of locks and typical battery life is longer than a year.

Why do I need a iSysmart Controller?

• The iSysmart Controller is the pipeline between the iSysmart server and ZigBee devices in your home. It is the hub that allows your ZigBee devices to communicate with each other.
• The iSysmart Controller is available in following format:
A standalone box which connects directly to your router.